Refund policy

Last updated: October 13, 2026

30-day returns on unused tools

You may return any tool within 30 days of delivery if it is unused and in the packaging it arrived in, with all accessories and paperwork included. Approved returns of unused tools are refunded less a 10% restocking fee. Return shipping for unused tools is paid by the customer, and the original shipping charge is not refundable.

How to start a return

All returns require an RMA (Return Merchandise Authorization) number. Email support@renewedtools.com with your order number to request one. Write the RMA number clearly on the outside of the box and ship it to the address we provide. Returns sent without an RMA number may be refused.

Defective or not working out of the box

If your tool does not work out of the box, please contact us immediately. Defects reported within 15 days of delivery are eligible for return: we will email you an RMA number and a prepaid return label, and then send a replacement or issue a full refund. No restocking fee applies to defective tools.

After 15 days: warranty

Every reconditioned tool carries a 1-year limited warranty. Issues that come up after the first 15 days are handled under that warranty through an Authorized DEWALT Service Center. Contact us and we will point you to the nearest service center and help you get started.

Refunds

We inspect returned items within 3 business days of receiving them and email you once your refund is approved. Refunds go back to your original payment method. Your bank or card issuer may take an additional 5-10 business days to post the credit.

Damaged in shipping

If your order arrives damaged, email photos of the box and the tool to support@renewedtools.com within 48 hours of delivery and we will make it right. No restocking fee applies to shipping damage.

Questions

Email support@renewedtools.com and we will be happy to help.