FAQ: Factory Reconditioned Tools
Straight answers about factory reconditioned DEWALT® and CRAFTSMAN® tools from Renewed Tools. Don't see your question? Email support@renewedtools.com.
About factory reconditioned tools
What does "factory reconditioned" mean?
Every tool we sell is reconditioned by Reconditioned Sales, Inc., the exclusive U.S. Authorized Reconditioning Center for DEWALT® and CRAFTSMAN®. Each one goes through the factory reconditioning process: it is inspected, repaired with replacement parts where needed, and tested before it ships.
Who reconditions these tools?
We do. Reconditioned Sales, Inc. is the exclusive U.S. Authorized Reconditioning Center for DEWALT® and CRAFTSMAN®, and Renewed Tools is our direct-to-you store. You are buying straight from the source, not from a third-party reseller.
Does it come with everything a new tool includes?
Yes. Every reconditioned tool ships with all of its original accessories, exactly as it would new. For example, a cordless circular saw comes with its blade wrench. Each product page has a "What's in the box" list.
What is the difference between "Kit" and "Tool Only"?
A Kit includes the battery (or batteries) and charger listed on the product page. A Tool Only (bare tool) does not include a battery or charger. It is the best value if you already own batteries on the same platform, such as DEWALT 20V MAX or CRAFTSMAN V20.
Why does the model number end in "R"?
It's the same model sold new. The "R" on our item number simply marks it as reconditioned. For example, DCF850B new is DCF850BR reconditioned. Each product page shows both numbers.
Will my batteries work with it?
Reconditioned tools use the same battery platforms as new tools. A DEWALT 20V MAX tool works with DEWALT 20V MAX batteries, and a CRAFTSMAN V20 tool works with CRAFTSMAN V20 batteries. Use the Battery Platform filter on any collection page to shop by platform.
Warranty
Is there a warranty?
Yes. Every reconditioned tool carries a 1-year limited warranty. See our Warranty page for how to get help.
What if my tool doesn't work out of the box?
Contact us right away at support@renewedtools.com. Defects reported within 15 days of delivery are eligible for return with a prepaid label. We then send a replacement or issue a full refund, with no restocking fee.
Orders and shipping
How fast do orders ship?
Orders ship within 2 business days. Orders placed after 2 PM ET, or on a weekend or holiday, count as received the next business day. Expedited shipping speeds begin once the order ships. See our Shipping Policy.
Where do you ship?
We ship to the 48 contiguous United States. We do not ship to P.O. boxes, APO/FPO addresses, Alaska, Hawaii, Puerto Rico or international addresses at this time.
Can I pick up my order?
Yes. Choose free local pickup at checkout to collect your order at 5904 Peachtree Corners E, Norcross, GA 30071. Pickup hours are Monday through Friday, 8 AM to 3 PM. Wait for your "ready for pickup" email, and bring your order number and a photo ID.
How much is shipping?
Shipping is calculated at checkout based on your order and the speed you choose.
Returns
Can I return a tool?
Unused tools can be returned within 30 days of delivery in the packaging they arrived in, with all accessories and paperwork. Returns need an RMA number from support@renewedtools.com. Refunds for unused returns are issued less a 10% restocking fee, and return shipping is paid by the customer. Full details are in our Return & Refund Policy.
Payment
What payment methods do you accept?
We accept major credit and debit cards, Shop Pay, PayPal, Apple Pay and Google Pay. Checkout is secure and encrypted.
When is my card charged?
Your payment is authorized when you place your order and charged when your order ships.